When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
U.S. orders ship via the USPS (United States Postal Service) and are usually delivered within seven business days from the date the order was placed. Embroidered products may take longer to process. Shipping costs $4.00 plus $0.25 for each additional item in the order. International shipping starts at $5.00 plus $0.50 per additional item. Please note that international orders may be subject to customs fees or taxes upon arrival in your country. We ship to P.O. boxes!
My order should have arrived by now, but I still haven't received it. What do you think I should do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors' in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or your neighbor's, contact us at [email protected] with your order number. We strive to respond to all inquiries within 24 hours.
If you find a mistake in your delivery address, we can send you a replacement order. We understand that this can be frustrating, so we'll cover the cost of shipping for the replacement order. Your satisfaction is important to us, and we're here to help resolve any issues that may arise.
I received a wrong or damaged product; what should I do?
We're sincerely sorry if the product you ordered arrived damaged. Your satisfaction is our top priority, and we're committed to resolving this issue for you as quickly as possible. Please email us at [email protected] within one week with photos of the damaged product, your order number, and any other relevant details you may have about your order. We'll get back to you with a resolution that meets your expectations!